JaaGa Website Terms and Conditions

Last Updated: June 20, 2025

Welcome to JaaGa! These Terms and Conditions ("Terms") govern your access to and use of the JaaGa website and its associated services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

JaaGa Real Estate Services Private Limited (referred to as "JaaGa," "we," "us," or "our") provides property document services, property audits, legal support, and related real estate solutions designed to secure and streamline your property management needs.

1. Acceptance of Terms

1.1. By registering for, accessing, or using the JaaGa Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future amendments and guidelines incorporated by reference.

1.2. These Terms constitute a legally binding agreement between you and JaaGa.

2. User Accounts and Registration

2.1. To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and identification.
  • Promptly update your registration data and any other information you provide to JaaGa to keep it accurate, current, and complete.

2.2. Account Security: You are solely responsible for maintaining the confidentiality of your locker login credentials (MPIN) and for all activities that occur under your account. JaaGa cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation. We recommend using strong, unique passwords and enabling any multi-factor authentication features we may offer.

3. Services Offered

JaaGa provides services including, but not limited to:

  • Requesting and accessing property documents (e.g., Sale Deeds, ECs, Tax Receipts).
  • Property audit and verification services.
  • Legal and advisory support related to property.
  • A secure "My Locker" for digital property document storage.

4. Data Security and Privacy

JaaGa is committed to protecting the security and confidentiality of your sensitive property information and personal data.

4.1. Our Commitment: We implement robust technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes, but is not limited to, encryption of data in transit and at rest, secure servers, and strict access controls.

4.2. Data Storage: Documents and data stored in your "My Locker" and related to your service requests are housed in secure, cloud-based infrastructure with bank-level security protocols which can be viewed only by you.

4.3. Access Control: Access to your data by JaaGa personnel (Super Admin, Sub-Admins) and designated JaaGa Partners is strictly limited to what is necessary for fulfilling your service requests and for internal quality and performance monitoring. All personnel are bound by strict confidentiality agreements.

4.4. Client Responsibility: While JaaGa employs significant security measures, the overall security of your data also depends on you. You are responsible for:

  • Protecting your own devices from unauthorized access.
  • Keeping your login credentials secure and not sharing them.
  • Immediately notifying JaaGa of any unauthorized use of your account or any other breach of security.

4.5. Third-Party Data: Where JaaGa retrieves documents or information from government or other third-party sources, we rely on the security and accuracy protocols of those sources. While we strive to verify information, JaaGa is not responsible for errors or omissions in data provided by external entities.

4.6. Privacy Policy: Our collection, use, and disclosure of your personal information are further detailed in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the terms of our Privacy Policy.

5. Communication and Notifications

5.1. Official Communication: While JaaGa may send notifications via WhatsApp, official and secure communication regarding your service requests, including detailed chat conversations and document links, will occur primarily within the JaaGa website's secure message window. You agree to use the designated JaaGa platform for sensitive discussions.

5.2. WhatsApp Notifications:

  • You consent to receive WhatsApp notifications from JaaGa regarding your service requests (e.g., request acceptance, assignment, completion, admin contact, missed calls).
  • These notifications will include relevant details and links to access the full information or chat window on the JaaGa site.

5.3. Call Features and Recording:

  • JaaGa provides a "Call" feature within the admin panel for Super Admins and Sub-Admins to contact clients.
  • Calls made through the JaaGa admin app are recorded. This is done for quality assurance, training purposes, and for maintaining a comprehensive record of communication related to your service requests.
  • By using the JaaGa Service and accepting calls initiated through it, you implicitly consent to the recording of these calls.
  • In case of a missed call from JaaGa, you will receive a WhatsApp notification indicating the missed call and the number from which it originated.

6. Intellectual Property

6.1. All content, trademarks, service marks, and other intellectual property displayed on the JaaGa website and within the Service are the property of JaaGa or its licensors. You may not use, reproduce, or distribute any content from the Service without express written permission from JaaGa.

7. User Conduct

7.1. You agree not to use the Service for any unlawful purpose or in any way that might harm, disrupt, or impair the Service or its users. This includes, but is not limited to:

  • Attempting to gain unauthorized access to any part of the Service or its related systems.
  • Uploading any malicious code or content.
  • Engaging in any fraudulent or deceptive activities.

8. Disclaimers

8.1. Service Availability: JaaGa strives to ensure the continuous availability of the Service but does not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, technical issues, or factors beyond our control.

8.2. Information Accuracy: While JaaGa aims to provide accurate and verified information, especially concerning property documents, we cannot guarantee the absolute accuracy or completeness of all data, particularly that sourced from third-party government or public records, which may contain inherent inaccuracies or delays. Our property audit services aim to identify discrepancies but are based on available records.

9. Limitation of Liability

9.1. To the maximum extent permitted by applicable law, JaaGa, its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

10. Indemnification

10.1. You agree to indemnify and hold harmless JaaGa, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

11. Termination

11.1. We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation, a breach of the Terms.

11.2. If you wish to terminate your account, you may do so by following the instructions on the Service or by contacting us.

12. Governing Law and Dispute Resolution

12.1. These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

13. Changes to Terms

13.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

13.2. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

14. Contact Information

If you have any questions about these Terms, please contact us at:
JaaGa Real Estate Services Private Limited
16th Floor, Orbit, Hyderabad Knowledge City, Raidurg, Serilingampally, Hyderabad, Telangana 500019, India
Email: contact@jaaga.ai