Legal

Privacy Policy

Last updated: 6 October 2026

This policy explains how JaaGa Real Estate Services Private Limited ("JaaGa", "we") collects and uses your personal data on jaaga.ai and the JaaGa apps. We follow the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

What we collect

  • Account details — mobile number, name, email address, profile photo.
  • Addresses — delivery or correspondence addresses you save, used for hard-copy orders and invoices.
  • Property details — survey or document numbers, village, district, owner names and similar details you enter for an order or listing.
  • Documents you upload — sale deeds, ECs, tax receipts and other property papers, including any personal details printed on them.
  • Identity verification (KYC) — if you choose to verify your identity: Aadhaar (verified by OTP), PAN, or passport number with date of birth.
  • Nominee details — name, relationship and photo of a nominee, if you add one.
  • Location — your precise location when you allow it in your browser (for maps and nearby properties), or an approximate location worked out from your IP address.
  • Payment records — amount, order and transaction reference, and UPI payment screenshots you send us. Card, UPI and bank details are handled by Cashfree Payments; we never receive or store them.
  • Messages — order chats and attachments, emails and WhatsApp messages with our team.
  • Usage and device data — pages visited, clicks, device and browser type, and cookie and browser-storage identifiers (see below).

Why we use it

  • To deliver the services you order: fetching documents, preparing reports, processing payments, delivering hard copies.
  • To verify your identity when you complete KYC.
  • To run your account and My Locker.
  • To send order updates and answer your questions.
  • To keep records required by tax and other laws, and to issue invoices.
  • To prevent fraud and keep the Service secure.
  • To understand how the site is used and improve it.
  • To send offers, only where you have not opted out.

Who we share it with

We share only what each party needs to do its job:

  • JaaGa staff and assigned partners (document agents, lawyers, valuers) working on your order.
  • Government portals and offices, when fetching your documents.
  • Service providers who work for us:
    • cloud hosting and storage — Amazon Web Services, Cloudflare;
    • AI document reading for reports — Google Cloud (Gemini / Vertex AI);
    • payments and identity verification — Cashfree Payments;
    • messaging — WhatsApp (Meta), mTalkz (SMS and OTP), Firebase (app notifications), and our email provider;
    • maps, location and translation — OpenStreetMap-based map and address search, IP-location services, Google Translate;
    • internal team tools used by our staff to coordinate orders and payments;
    • analytics and advertising — see the cookies section below.
  • Authorities, when the law requires it.

Some of these providers may store or process data outside India. When they do, we use providers bound by contract to protect it, and we follow any government restrictions on transfers to particular countries.

We do not sell your personal data.

Cookies and analytics

We use cookies and your browser's local storage to keep you logged in and to understand how the site is used. We use:

  • Google Analytics, Google Tag Manager and Google Ads conversion tracking;
  • Meta Pixel;
  • Mixpanel, which links your activity to your account, including your mobile number;
  • Microsoft Clarity, which records how pages are used (clicks, scrolling, what is typed into some fields) to help us fix problems. These recordings can include the mobile number you enter to log in.

You can block or delete cookies and site data in your browser. Some features may then not work.

How long we keep it

  • Account and order data: while your account is open.
  • Invoices and payment records: for the period tax law requires, currently at least 8 years.
  • Documents in My Locker: until you delete them or ask us to delete your account.
  • After that, we delete data or make it anonymous, except where the law requires us to keep it.

Your rights

You can:

  • see the personal data we hold about you;
  • correct or update it;
  • ask us to delete it — from jaaga.ai/delete-account or by writing to us; we will delete it except what the law requires us to keep;
  • withdraw consent you gave us (this does not affect processing already done, and some services may stop working);
  • nominate someone to exercise these rights if you die or cannot act;
  • complain to our Grievance Officer, and if you are not satisfied, to the Data Protection Board of India.

Write to contact@jaaga.ai to use any of these rights. We reply within 30 days.

Security

We use reasonable security practices to protect your data: access only for staff and partners who need it, encrypted connections (HTTPS), and access controls on our systems.

No system is completely secure. If a breach affects your data, we will tell you and the authorities as the law requires.

Children

JaaGa is not meant for anyone under 18. We do not knowingly collect children's data.

Changes

We will update this page when our practices change and show the new date at the top. Significant changes will also be told to you in the app or by message.

Contact and Grievance Officer

  • Grievance Officer
  • JaaGa Real Estate Services Private Limited
  • 16th Floor, Orbit, Hyderabad Knowledge City, Raidurg, Hyderabad, Telangana 500019
  • contact@jaaga.ai · +91 93906 66731